JOINT BASE SAN ANTONIO, Texas --
The deadline is quickly approaching for Joint Base San Antonio military members and civilians who have an expired or expiring common access card. Expired CACs have been accepted since April 16, but will no longer be accepted after Sept. 30.
Earnest Bridges, JBSA-Fort Sam Houston Military Personnel Division chief, advises all JBSA personnel who’s CACs have expired or will expire by Sept. 30 to make an appointment as soon as possible to renew their card.
“All three JBSA locations – JBSA-Fort Sam Houston, JBSA-Lackland and JBSA-Randolph – have extended business hours,” Bridges said. “Walk-ins are accepted from 7 a.m. to 5 p.m. Monday through Friday, and appointments from 5 to 7 p.m., to process expiring CACs. At JBSA-Fort Sam Houston only, Saturday appointments are offered from 8 a.m. to 1 p.m.”
All extended hours are for receiving specific CAC services and are by appointment only, he said. Because of the high volume of personnel requiring new CACs at this time, in-person service is only available for initial issuance of CACs, lost or stolen CACs, expired CACs and PIN resets of CACs, Bridges noted.
The best way to renew an expiring CAC is to make an appointment at https://rapids-appointments.dmdc.osd.mil/appointment/default.aspx.
Bridges emphasized that any CAC not updated prior to the deadline and not effective Oct. 1 will be confiscated at any of the JBSA gates. Expired CACs also impact access to CAC-enabled sites and systems.
Expired Uniformed Services Identification cards – those for dependents, retirees and others – have been accepted since Jan. 1 and will continue to be accepted through June 30, 2021.